Are you passionate about providing exceptional hospitality experience? Do you thrive in a dynamic, customer-centric environment? If so, we invite you to embark on an exciting journey with us as a Receptionist at our clients renowned 4-star luxury hotel.
Responsibilities:
- Complete the Reception shift and assist the Reservations department on a daily basis in line with agreed standards.
- Assist with the training and development of departmental staff.
- Maximise yield within the departments in conjunction with Reception Manager and Sales department, proposing and implementing promotions to reflect the needs of the business.
- Liaise with Department Managers to ensure exceptional service levels are consistently delivered to all guests.
- Contribute to Front of house standards and objectives in line with overall Hotel policy.
- Present a welcoming impression to our guests by all reception staff both on the telephone and in person.
- Maintain a high level of customer care throughout the department.
- Input into the compilation of and work within the agreed departmental budget.
- Maintain hygiene standards in areas of responsibility.